Delivery Policy

Effective Date: March 11, 2025

At SHOPTOPIS, we are committed to ensuring a smooth and reliable delivery process for all our customers. This policy outlines the terms and conditions related to shipping and delivery for purchases made on our website https://shoptopis.xyz/.

1. Order Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Customers will receive an order confirmation email and a tracking number once the order has been shipped.

2. Shipping Options & Estimated Delivery Time

We offer the following shipping options:

• Delivery times may vary based on the shipping destination and external factors such as weather, customs delays, and courier efficiency.

3. Shipping Costs

• Shipping costs depend on the destination, package weight, and selected shipping method.
• Customers can view the shipping charges at checkout before completing the purchase.
• We occasionally offer free shipping promotions, which will be clearly stated on the website.

4. Tracking Your Order

• Once your order is shipped, a tracking number will be sent to your email.
• You can track your package through the courier’s website using the provided tracking number.

5. Incorrect Address & Failed Delivery Attempts

• Customers must provide accurate shipping details during checkout.
• If a package is returned due to an incorrect address or failed delivery attempts, the customer will be responsible for additional shipping costs to resend the package.
• If the order is undeliverable and returned to us, a refund will be issued, excluding the original shipping costs.

6. Customs & Import Duties

• For international orders, customs duties and taxes may apply depending on the destination country.
• These charges are not included in the product price or shipping fees and must be paid by the recipient upon delivery.
• SHOPTOPIS is not responsible for customs delays or additional fees imposed by local authorities.

7. Delayed or Lost Shipments

• If your order has not arrived within the estimated delivery time, please contact our support team for assistance.
• In case of a lost package, we will work with the courier to investigate and provide a resolution.
• Refunds or replacements for lost packages will be issued based on the courier’s final report.

8. Damaged or Missing Items

• If your order arrives damaged or with missing items, contact us within 48 hours of delivery.
• We may request photos of the damaged product and packaging for verification.
• Depending on the situation, we may offer a replacement, refund, or store credit.

9. Order Cancellations & Modifications

• Customers can request order cancellations or modifications within 12 hours of purchase.
• Once an order is processed for shipment, it cannot be canceled or changed.

10. Contact Information

For any shipping-related inquiries, feel free to reach out to us:

📍 Street: 398 Wilkinson Court, Fort Myers, Florida, United States
📞 Phone Number: 239-771-0122
📧 Email: contact@shoptopis.xyz
🌐 Website: https://shoptopis.xyz/

By placing an order with SHOPTOPIS, you agree to this Delivery Policy. Thank you for shopping with us! 🐾