Refund and Return Policy

Effective Date: March 11, 2025

At SHOPTOPIS, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our Refund and Return Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, undamaged, and in their original packaging.
  • The return request must be made within 30 days from the date of delivery.
  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Personalized or custom-made products.
  • Used pet accessories or hygiene-related items.
  • Clearance or final sale items.

3. Refund Process

Once we receive and inspect the returned item, refunds will be processed as follows:

  • Approved returns: Refunds will be issued to the original payment method within 5-10 business days.
  • Rejected returns: If the return does not meet our criteria, the item will be sent back at the customer’s expense.

4. Exchange Policy

We do not offer direct exchanges. If you wish to replace an item, please return it and place a new order.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • We recommend using a trackable shipping service to ensure the safe return of items.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at contact@shoptopis.xyz with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.

7. How to Initiate a Return

To start a return, contact our support team at:
📧 Email: contact@shoptopis.xyz
📞 Phone: 239-771-0122

Provide your order number, reason for return, and any relevant photos if applicable. Our team will guide you through the process.

8. Contact Information

SHOPTOPIS
📍 Street: 398 Wilkinson Court, Fort Myers, Florida, United States
📞 Phone Number: 239-771-0122
📧 Email: contact@shoptopis.xyz
🌐 Website: https://shoptopis.xyz/

For any further assistance, feel free to reach out to our customer support team.